Shipping policy

At Gentz, we aim to deliver your order quickly, safely, and with care.

Processing time

All orders are processed within 1–2 business days.
Orders placed during weekends or holidays will be processed on the next business day.

Shipping destinations

We currently ship to:

The Netherlands
Belgium
Selected European countries

Shipping availability may vary depending on your location.

Delivery times

Estimated delivery times:

Netherlands: 1–2 business days
Belgium: 2–3 business days
Europe: 3–6 business days

Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.

Shipping costs

Shipping costs are calculated at checkout based on your location.

Free shipping may be offered on orders above a certain value
Any applicable shipping fees will be clearly displayed before completing your purchase

Order tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Delays

While we do our best to ensure timely delivery, Gentz is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
If your order is significantly delayed, please contact us and we will assist you.

Incorrect address

Please ensure that your shipping address is correct at checkout.
Gentz is not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged or missing items

Please inspect your order upon receipt and contact us within 24 hours if your item is damaged, defective, or missing.
We will review the issue and resolve it as quickly as possible.

Contact

For any shipping-related questions, please contact us at:
support@gentzeyewear.com